Error rate spike on merchant dashboard

Incident Report for Cratejoy

Resolved

Between 1:40 and 1:44 PM CST the merchant portal incurred several hundred errors on requests, about 50% of requests sent in the period. This was due to a latency spike in handling the requests. We're digging into the bottleneck to prevent this sort of disruption in the future.

Posted Oct 16, 2019 - 14:35 CDT

Update

We are continuing to investigate this issue.

Posted Oct 16, 2019 - 13:48 CDT

Investigating

We've had a flurry of request causing some errors on the dashboard and are looking into it.

Posted Oct 16, 2019 - 13:45 CDT

This incident affected: Merchant Portal.