All Systems Operational
Storefront   ? Operational
90 days ago
100.0 % uptime
Today
Merchant Portal   ? Operational
90 days ago
100.0 % uptime
Today
Marketplace   ? Operational
90 days ago
100.0 % uptime
Today
API   ? Operational
90 days ago
100.0 % uptime
Today
EasyPost - API   ? Operational
Mailgun - API   ? Operational
Stripe - API   ? Operational
Braintree API   Operational
AWS cloudFront   Operational
AWS ec2-us-east-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-us-east-1   Operational
AWS rds-us-east-1   Operational
Spreedly Core   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Postmortem - Read details
Nov 9, 17:00 CST
Resolved - Storefront error rates and latency have been back in the normal range for nearly 4 hours now, we're closing this incident out.
Nov 9, 00:02 CST
Update - Update: At 5:36 PM CST, we received a large surge of traffic which overwhelmed our servers and caused our automatic scaling rules to react too slowly to accommodate the traffic.

We attempted to manually intervene and it took some time to identify and isolate the incoming traffic.

We have put provisions in place so that, going forward, we will be able to identify and isolate large traffic spikes much quicker in order to prevent this problem from occurring again.

We are still seeing heavy traffic usage and are prioritizing storefronts while we monitor. Access to the Merchant Dashboard may be degraded for now.
Nov 8, 22:08 CST
Update - We're seeing recovery of errors across most storefronts, and page response times getting back to normal.
Nov 8, 19:38 CST
Monitoring - We've managed to correct the store scaling and error rates are dropping, but still elevated
Nov 8, 18:40 CST
Investigating - One of our scaling groups appears to not be expanding as fast as intended, we're looking into it
Nov 8, 17:52 CST