Network connectivity problems

Incident Report for Cratejoy

Resolved

This incident has been resolved.

Posted Jan 14, 2020 - 21:40 CST

Monitoring

A primary database lost connectivity and was forced to reroute traffic to a standby. This caused an outage on storefronts and marketplace from 9:09 PM CST to 9:15 CST PM. API and Merchant Dashboards recovered more quickly.

Posted Jan 14, 2020 - 21:32 CST

Update

We are continuing to investigate this issue.

Posted Jan 14, 2020 - 21:21 CST

Investigating

We're seeing a networking issue in a datacenter and are investigating

Posted Jan 14, 2020 - 21:20 CST

This incident affected: Storefront, Merchant Portal, Marketplace, and API.