Networking error spike

Incident Report for Cratejoy

Resolved

This incident has been resolved.

Posted Jan 31, 2020 - 13:25 CST

Update

This looks like a brief networking latency spike in the AWS region. Services rebounded almost immediately except storefronts that are using a legacy configuration for their domain.

If you are not using us to provider your SSL Certificates, please check that your DNS configuration is up to date. Instructions at the link below.

https://support.cratejoy.com/support/solutions/articles/43000495401-customizing-your-domain

Posted Jan 31, 2020 - 13:23 CST

Update

We are continuing to investigate this issue.

Posted Jan 31, 2020 - 12:58 CST

Update

We are continuing to investigate this issue.

Posted Jan 31, 2020 - 12:52 CST

Investigating

We're seeing a spike of errors across a few services over the past few minutes and are investigating

Posted Jan 31, 2020 - 12:49 CST

This incident affected: Storefront, Merchant Portal, Marketplace, and API.