High error rate on Merchant Dashboard

Incident Report for Cratejoy

Resolved

We're continuing to watch the weather at AWS, but have recovered ample capacity to stabilize the merchant dashboard.

Posted Apr 13, 2021 - 16:10 CDT

Update

We've recovered enough capacity for normal operations and are continuing to monitor

Posted Apr 13, 2021 - 15:59 CDT

Monitoring

We've found a mitigation, error rate is improving

Posted Apr 13, 2021 - 15:51 CDT

Identified

Our upstream provider AWS is having some issues causing this system to be at lower capacity than it should, we're looking into the problem

Posted Apr 13, 2021 - 15:42 CDT

This incident affected: Merchant Portal.