Renewal processing delay

Incident Report for Cratejoy

Resolved

We've finished processing the backlog

Posted Jul 15, 2021 - 09:32 CDT

Update

The bottleneck has been resolved and we're adding capacity to finish the remaining queue

Posted Jul 15, 2021 - 08:10 CDT

Investigating

Our renewal processing queue has been delayed due to a problem with an upgrade to the processors. We're working through the problem and will update as the queue begins to clear.

Posted Jul 15, 2021 - 07:06 CDT

This incident affected: Merchant Portal.