Issue with cloud provider

Incident Report for Cratejoy

Resolved

Cloud provider has acknowledged the issue and is investigating. Services are stable, but we're waiting for them to mark the issue as resolved before rolling out any updates to the merchant portal.

Posted Sep 26, 2024 - 11:50 CDT

Monitoring

The service interruption seems to have resolved, but we're continuing to monitor and look for information on the outage.

Posted Sep 26, 2024 - 11:09 CDT

Update

We are continuing to investigate this issue.

Posted Sep 26, 2024 - 11:08 CDT

Investigating

We're investigating an issue with our cloud provider that's preventing traffic to our merchant portal

Posted Sep 26, 2024 - 10:59 CDT

This incident affected: Merchant Portal.