Error spike on merchgant dashboard

Incident Report for Cratejoy

Resolved

We identified a sub-service that was being overloaded, in turn causing a backup of requests to the merchant portal.

We're adjusting that service and looking into the behavior that caused it to overload.

Posted Jul 11, 2020 - 07:19 CDT

Monitoring

Service is now responding normally and we're looking into the root cause

Posted Jul 11, 2020 - 06:25 CDT

Investigating

We are currently investigating this issue.

Posted Jul 11, 2020 - 06:10 CDT

This incident affected: Merchant Portal.